Boost Retention
Create loyalty and
retain
your
customers
for
the long term
Measure user behaviour and understand
the triggers for churn.
This is a new form of consulting. You're coming with the brains and the FT experience. You're changing consulting for the better, I really mean it!
Group Chief Data Officer, Bayard
Your customers matter
Customers become loyal when they’re highly engaged and connected to your brand, your mission and your values. That’s why it’s crucial to understand where they are in the decision-making process, so you can predict triggers for churn and create a strong safety net at each step of the customer lifecycle. For example, involuntary churn through payment failures is one of the most overlooked areas - but when done right, it can be an area of considerable ROI.
How we can help
Our retentions solutions will help you build greater engagement, increase LTV and reduce churn by focusing on:
- CRM and customer engagement strategies
- Loyalty and winback strategies
- Involuntary churn and payment optimisation
- Churn prediction
- Lifetime value modelling
- Dynamic pricing and rightsizing
Get started
We've helped companies around the
world future-proof
their businesses
- and we can do the same for you.